Lovely Finds – www.lovelyfinds.gr
At Lovely Finds, we aim to provide a clear and reliable delivery experience. This policy explains our shipping destinations, delivery charges, estimated delivery times, and how we handle shipping-related enquiries.
1. Shipping Destinations
Lovely Finds delivers to Greece and selected European countries.
Orders are dispatched through our European fulfilment partners and delivered by international and local courier services.
Delivery availability depends on the destination country, postal code, product characteristics, and applicable shipping restrictions.
We currently do not offer delivery to the United Kingdom. Certain European islands and remote destinations may also be excluded. Greek islands are generally supported, subject to carrier availability.
If delivery is unavailable for your address, please contact us before placing your order.
2. Shipping Charges
Shipping charges are determined by the delivery destination.
| Shipping Zone | Standard Shipping | Free Shipping on Orders From |
|---|---|---|
| Greece | €4.90 | €58.00 |
| EU Standard | €5.90 | €69.00 |
| EU Plus | €6.90 | €79.00 |
| EU Premium | €7.90 | €79.00 |
| EU Extended | €9.90 | €109.00 |
The applicable shipping zone is determined automatically from the delivery address entered at checkout.
Shipping charges and eligibility for free shipping are calculated during checkout. The final amount payable is displayed before you confirm your order.
Free shipping thresholds are based on the eligible order value, taking into account any applicable discounts.
3. Estimated Delivery Times
Delivery times vary depending on the destination and courier service.
For deliveries within Greece, the estimated transit time is generally 5–7 working days after dispatch.
For other supported European destinations, estimated transit times vary by country and may range from approximately 1–8 working days after dispatch.
These estimates refer to courier transit time and do not include the time required to process and prepare an order for dispatch.
Working days exclude weekends and public holidays.
Delivery estimates are indicative and are not guaranteed delivery dates. Where a specific delivery deadline is agreed or required by applicable consumer law, the relevant legal provisions apply.
4. Order Processing and Dispatch
Orders are processed after successful payment confirmation and verification of product availability.
Once an order has been prepared and handed over to the delivery carrier, it is considered dispatched.
Processing times may vary depending on stock availability, order volume, and fulfilment requirements.
If a product becomes unavailable or a significant dispatch delay occurs, we will contact you to explain the available options.
5. Delivery Partners and Tracking
Deliveries are handled by established courier networks and their local delivery partners.
Depending on the destination, these may include Packeta, ACS, GLS, DPD, and other supported carriers.
Where tracking information is available, it will be communicated to you so that you can monitor the progress of your shipment.
The courier service may vary according to the destination, parcel weight, and operational requirements.
6. Delivery Address and Failed Deliveries
Customers are responsible for providing accurate and complete delivery information, including their full name, street address, postal code, country, and contact telephone number.
If you notice an error in your delivery details, please contact us as soon as possible at info@lovelyfinds.gr.
We will attempt to accommodate changes before dispatch, but changes may not be possible once a shipment has been handed over to the carrier.
If delivery cannot be completed, the courier may provide instructions for redelivery or collection.
Any additional charges resulting from an incorrect address or an unsuccessful delivery will be assessed according to the circumstances and applicable law.
7. Delays and Delivery Issues
Although we aim to meet the estimated delivery times, delays may occasionally occur due to courier disruptions, adverse weather, public holidays, remote destinations, or other circumstances beyond normal operational control.
If your order is delayed, please contact us with your order number.
We will investigate the shipment and provide an update.
Your statutory consumer rights remain unaffected. Unless a different delivery period has been agreed, orders must be delivered within the timeframe required by applicable consumer protection law.
8. Damaged, Missing or Incorrect Items
If your parcel arrives damaged, contains an incorrect item, or appears to be missing a product, please contact us at info@lovelyfinds.gr as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs where available.
We will review the matter and arrange an appropriate solution in accordance with applicable consumer protection law.
This procedure does not limit your statutory rights regarding defective, damaged, or incorrectly supplied products.
9. Returns and Withdrawal
For information about your right of withdrawal, return shipping costs, damaged products, and refunds, please refer to our Returns & Withdrawal Policy.
Please contact Lovely Finds before arranging a return so that we can provide the appropriate return instructions.
10. Contact Information
For any questions regarding shipping or delivery, please contact:
Lovely Finds
28 Oktovriou 10–12
14231 Nea Ionia, Athens, Greece
Email: info@lovelyfinds.gr
Phone: +30 2102794059
Website: https://lovelyfinds.gr
Customer Support Hours:
Monday – Friday: 08:00–17:00
Saturday – Sunday: Closed