At Lovely Finds, we offer secure and convenient payment methods to make your shopping experience simple and reliable.
Customers can pay for their orders using the following methods:
1. Payment by Credit or Debit Card
We accept online payments by credit, debit, and prepaid cards supported by our payment provider.
Card payments are securely processed through Nexi XPay, provided by Nexi Payments in cooperation with Alpha Bank.
During the payment process, customers are directed to the secure payment environment provided by Nexi, where they enter their card details and complete the transaction.
Depending on the issuing bank and the card used, additional authentication may be required through 3D Secure.
Lovely Finds does not store customers’ full card numbers, card security codes (CVV/CVC), or other sensitive card authentication details on its website.
An order paid by card proceeds to processing once the payment has been successfully confirmed, subject to product availability and the applicable order conditions.
2. Payment by Bank Transfer
Customers may also pay for their orders by making a bank transfer to our Alpha Bank account.
Bank Details
- Bank: Alpha Bank
- Account Beneficiary: __________________________
- IBAN: __________________________
- Payment Reference: Your order number
When making the transfer, please include your order number in the payment reference so that we can identify your payment.
Mandatory Submission of Payment Confirmation
After completing the bank transfer, customers are required to email their payment receipt or transfer confirmation to:
The email should include the order number and the payment confirmation document.
Important: Sending a payment receipt does not, by itself, constitute confirmation that the funds have been received.
Orders paid by bank transfer will be processed only after the corresponding amount has been successfully credited to and verified in our bank account.
Bank transfers may require additional processing time depending on the originating bank.
Any bank transfer fees charged by the customer’s bank are the customer’s responsibility, unless otherwise required by law or expressly agreed.
3. Payment Confirmation and Order Processing
After placing an order, customers receive an order acknowledgement at the email address provided during checkout.
For card payments, payment confirmation is normally received electronically following successful authorization and completion of the transaction.
For bank transfers, the order remains pending until payment has been verified.
Once payment has been confirmed, the order proceeds to processing, subject to product availability.
An order acknowledgement does not necessarily constitute confirmation that payment has been received.
4. Failed or Incomplete Payments
If a card transaction is declined or interrupted, the order may remain unpaid or pending.
Customers may attempt the payment again or contact us for assistance.
If a bank transfer cannot be identified or verified, we may request additional payment information before processing the order.
We will not dispatch orders for which payment has not been successfully confirmed.
5. Payment Security
Lovely Finds uses secure website connections (HTTPS) to protect information transmitted through the website.
Card payment information is processed through the payment provider’s secure infrastructure and is subject to the security and authentication measures applied by Nexi Payments and the relevant financial institutions.
Customers should never send full card numbers, CVV/CVC codes, card PINs, or online banking passwords by email.
6. Refunds
Refunds are handled in accordance with our Returns & Withdrawal Policy and applicable consumer protection legislation.
Where required by law, refunds are made using the same payment method as the original transaction, unless the customer expressly agrees to another method and does not incur additional fees as a result.
For orders paid by bank transfer, we may request the necessary bank account details to arrange a refund where appropriate.
Refund processing times may depend on the relevant bank or payment provider.
7. Contact Information
For any questions regarding payment methods, bank transfers, or payment confirmation, please contact:
Lovely Finds
28 Oktovriou 10–12
14231 Nea Ionia, Athens, Greece
Email: info@lovelyfinds.gr
Phone: +30 2102794059
Website: https://lovelyfinds.gr