Last Updated: 9 October 2026
1. Introduction
At Lovely Finds, we recognise the importance of protecting our customers’ personal information and ensuring a secure online shopping experience.
This Transaction Security Policy explains the security measures associated with purchases made through our website, https://lovelyfinds.gr, the payment methods we offer, and the precautions customers can take when shopping online.
We are committed to maintaining appropriate technical and organisational safeguards to protect customer information and support the secure processing of transactions.
2. Secure Website Connection (HTTPS/SSL)
Our website is designed to operate through a secure HTTPS connection, using SSL/TLS encryption technology.
This technology helps protect information transmitted between your browser and our website against unauthorised interception or alteration.
Before entering personal or payment-related information, customers should verify that the website address begins with https://lovelyfinds.gr and that their browser indicates a secure connection.
Although encryption significantly improves transmission security, no online system can guarantee absolute protection against every potential threat.
3. Secure Card Payments — Nexi XPay and Alpha Bank
Online card payments at Lovely Finds are intended to be processed through Nexi XPay, in cooperation with Alpha Bank, once the service has been activated on our website.
When paying by card, customers complete the transaction through the secure payment environment provided by the payment service provider, according to the implemented checkout integration.
The payment provider is responsible for the secure processing and authorisation of card transactions within its payment infrastructure.
Lovely Finds does not need to collect or store complete payment card numbers or card security codes (CVV) to complete customer purchases.
Payment authorisation and any additional security verification are handled according to the procedures and requirements of the payment provider and the card issuer.
4. Strong Customer Authentication and 3D Secure
Depending on the payment method, card issuer, transaction characteristics, and applicable regulatory requirements, card payments may require additional customer authentication.
This may include 3D Secure authentication, such as confirming a transaction through a banking application, a one-time security code, or another authentication method supported by the issuing bank.
These measures help reduce the risk of unauthorised card use.
The availability and application of these authentication procedures depend on the payment provider and the customer’s bank.
5. Bank Transfer Payments
Where bank transfer is offered as a payment method, customers may complete their purchases by transferring the required amount to the bank account specified during checkout or in the order confirmation instructions.
For security purposes:
- Use only the bank account details provided through our official website or verified order communications.
- Check the beneficiary and payment information carefully before making a transfer.
- Include the order reference where requested.
- Contact us if you receive conflicting or unexpected payment instructions.
Lovely Finds may request payment confirmation or a transaction reference to identify and process an order.
We will never request your online banking password, PIN, or one-time authentication code by email, telephone, or messaging service.
6. Protection of Personal and Transaction Data
Personal information collected during checkout is processed for legitimate business purposes, including:
- Processing and fulfilling orders.
- Confirming payment status.
- Arranging product delivery.
- Providing customer support.
- Managing returns and refunds.
- Meeting applicable legal and accounting obligations.
Access to customer and transaction information should be limited to authorised personnel and service providers who require it for their responsibilities.
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR.
7. Website and Account Security
Lovely Finds uses WordPress and WooCommerce to operate its online store.
We aim to maintain appropriate website security practices, including:
- Secure administrative access.
- Appropriate access permissions.
- Software and plugin updates.
- Protection against unauthorised access.
- Secure hosting infrastructure.
- Appropriate backup and recovery procedures.
Our website is hosted by FastComet, which provides the underlying hosting infrastructure.
Specific security controls depend on the actual hosting configuration, website settings, and services enabled.
8. Fraud Prevention and Order Verification
To protect customers and the business, certain transactions may be subject to additional verification where unusual or potentially fraudulent activity is detected.
Where reasonably necessary and legally permitted, we may contact a customer to confirm order-related information before processing or dispatching an order.
We reserve the right to delay or decline a transaction where there are reasonable grounds to suspect fraud, unlawful activity, or unauthorised use of payment details, subject to applicable consumer protection laws.
Any personal data processed for fraud prevention purposes will be handled in accordance with our Privacy Policy and applicable legislation.
9. Customer Security Recommendations
To help protect your online transactions, we recommend that you:
- Access our store directly through https://lovelyfinds.gr.
- Check the website address before entering personal information.
- Avoid sharing passwords, card PINs, or one-time verification codes.
- Use strong, unique passwords for customer accounts.
- Keep your browser and device software updated.
- Avoid completing sensitive transactions over unsecured public networks.
- Review your order confirmation and payment notifications.
- Contact us immediately if you notice suspicious communications claiming to represent Lovely Finds.
Lovely Finds will never ask customers to disclose their banking passwords, card PINs, or one-time banking authentication codes.
10. Payment Confirmation and Order Processing
Once a payment has been successfully confirmed, the order will be processed according to the applicable payment method and order status.
For bank transfers, order processing may depend on verification that the payment has been received.
An order confirmation email acknowledges the order details but does not necessarily mean that a pending payment has been completed or verified.
Customers can contact us if they have questions regarding payment confirmation or order processing.
11. Refund Security
Where a refund is due under our Returns & Withdrawal Policy or applicable consumer protection legislation, it will be processed using an appropriate and secure payment procedure.
Refunds will generally be made using the same payment method as the original transaction, unless a different method has been expressly agreed upon and the customer does not incur additional fees as a result.
The time required for a refund to appear in the customer’s account may depend on the payment provider, issuing bank, and payment method.
For more information about returns and refunds, please refer to our Returns & Withdrawal Policy.
12. Limitations and Security Incidents
We take reasonable steps to protect our website and customer transactions. However, no internet-based service or electronic payment system can guarantee absolute security.
If you suspect unauthorised activity involving your payment card or bank account, contact your bank or card issuer immediately.
If you identify a suspicious message, potential phishing attempt, or security concern related to Lovely Finds, please notify us at info@lovelyfinds.gr.
We will assess reported security concerns and take appropriate action in accordance with applicable legal obligations.
13. Changes to This Policy
We may update this Transaction Security Policy to reflect changes in payment services, security practices, technology, or applicable legislation.
The latest version will be published on our website together with its last updated date.
14. Contact Information
For any questions concerning payment security or transactions, please contact:
Lovely Finds
28 Oktovriou 10–12
14231 Nea Ionia, Athens, Greece
Email: info@lovelyfinds.gr
Telephone: +30 2102794059
Website: https://lovelyfinds.gr